Customization
Customize the widget appearance with accent colours, trigger icons, and the draft/publish workflow.
Accent colour
Set a custom accent colour to match your brand. This colour is applied to the floating button and interactive elements inside the widget. Configure it in the widget editor under Workspace > Widgets.
Trigger icons
Choose from built-in icon presets for the floating button:
- Chat (default) — speech bubble icon
- Lightbulb — idea/suggestion icon
- Megaphone — announcement icon
- Heart — appreciation icon
- None — text only, no icon
Logo
Upload your logo in the widget editor to display it in the widget header. This helps users recognize the feedback widget as part of your product.
Draft and publish
The widget editor uses a draft/publish workflow:
- Make changes in the editor — they are saved as a draft automatically
- Preview your changes in the live preview panel
- Click Publish to apply the draft to the live widget
- Or click Discard to revert to the currently published configuration
The live widget continues showing the last published configuration until you explicitly publish a new draft. This lets you experiment without affecting your users.